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Policies

Salon Policies

Arrival: Please plan to arrive 10 minutes prior to your reserved time to allow yourself time to unwind, relax with a beverage, and catch up with your favorite publication.

Late Arrival: To ensure the promptness of all reservations we reserve the right to reschedule any reservation that is more than 15 minutes late.

Children: Due to space limitations and the potentially dangerous equipment and chemicals used for services, we would prefer if you arrive for your reservation without your child(ren).  We reserve the right to reschedule your appointment should you arrive with your child(ren).

Cancellations: Cancellations or changes to reservations made with at least 24 hours notice allows our team the opportunity to accommodate other guests.  All changes to reservations with less than 24 hours notice carry a $20 fee.  Not showing up for an appointment without prior notice will result in a fee equivalent to the full value of the scheduled service.  All cancellation and change fees must be paid prior to scheduling another appointment.

If for any reason our team needs to cancel or change your reservation with less than 24 hours notice, there will be a $20 gift certificate waiting for you at the front desk for use on any salon service.  (This does not apply to courtesy calls to notify you that your stylist is running late.)

Payments:  We currently accept cash,  Visa, MasterCard, Discover, and American Express.

Gift & Coupon Vouchers:  If you have dated gift or service certificates (IE Groupon) please use them before the expiration date.  Our policy is to allow you to book your appointment PRIOR to the expiration date up to two weeks depending on appointment availability.  Once the coupon has expired a voucher is worth the value that you paid for it, and may only be used for the service(s) that you purchased it for unless that service is no longer available.  Please READ the fine print of all Groupons as some vouchers may have limitations on dates or times as well as how often they may be used.  A No Show for a scheduled Groupon invalidates the coupon value so please call at least 24 hours ahead of time if you need to cancel.  Arriving any later than 15 minutes will require rescheduling as our staff are booked with other appointments following your service.

Gratuities: The G Spa does allow gratuities to be added to any credit card purchase.  We recommend a gratuity between 15% and 20%.  Please remember that when using a discount or coupon on services to tip on the  full service price.  Our desk staff will be glad to tell you how much a service is at its regular cost.  Please give your tip directly to your stylist as the front desk cannot hold the gratuities.

Returns/Refunds:The G Spa  proudly stands behind all products sold in our salon.  If you are dissatisfied with your purchase we will happily apply the full purchase value to of the returned product to another product of your choice or refund the product purchase price.  Please make sure you have your receipt.

The team at The G Spa considers hairdressing an expression of artistic inspiration.  We celebrate the creativity and individuality of each member of The G Spa team.  If you are dissatisfied with any stylists’ artistic interpretation, please call us immediately to give us the opportunity to  work with you to achieve your satisfaction.  It may be something simple that can be quickly remedied.  Except in extreme cases, we will ask you to please give your original stylist a chance to get your hair exactly where you would like it.  Our team encourages you to try a service with whomever you like.  Our goal is for you to feel comfortable communicating with us. Please remember we cannot improve without your feedback.

Due to the artistic nature of what we do, we cannot offer refunds on services performed.  However we will work tirelessly to ensure your satisfaction.  Service corrections are gladly taken care of gratis for up to seven (7) days from the date of your service.

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy..

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

; To personalize your experience
(your information helps us to better respond to your individual needs)

; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

; To administer a contest, promotion, survey or other site feature


; To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.



How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will be kept on file for more than 60 days in order to provide additional services in the future..

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 7/1/2012

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.theg-spa.com
15617 Ventura Blvd.
Encino, CA 91436
USA
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
888-406-6401

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